Contact Us

Merchant Address

Under this policy at rtic, the store's physical business location is 1604 Valley Ln, Fullerton, California, 92833, United States; at the same time, the same location serves as the standard authorized-return address except when written directions state otherwise.

Information to Include

Under this policy at rtic, a return must not be sent before authorization and a prepaid label or equivalent merchant-paid arrangement are supplied; customers should provide the relevant order number whenever possible.

How We Can Help

For customers shopping with rtic, the governing rule is clear: the published service channels are support@icecarrygoods.shop and 512-616-6905; customer service addresses product information, order status, shipping, return authorization, payment, and privacy matters.

Customer Service Hours

For practical purposes when ordering from rtic, a request arriving outside the stated schedule is reviewed on the next service day; as a related safeguard, agents respond during Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles.

Store Identity and Return Address

As part of the service commitment made by rtic, the published contact email is support@icecarrygoods.shop; for completeness, customers may also call 512-616-6905; additionally, rtic is the merchant responsible for this storefront; at the same time, the complete physical address, also used for approved returns unless written instructions say otherwise, is 1604 Valley Ln, Fullerton, California, 92833, United States.