FAQ

Which cards and currency are supported?

As part of the service commitment made by rtic, checkout and refunds use USD; for completeness, the store does not promise tax-free treatment and applies tax as legally required; as a related safeguard, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

What is the cancellation deadline?

The operating rule used by rtic is straightforward: after shipment, the Refund Policy applies; at the same time, an unshipped order can be considered for cancellation.

Which addresses can receive an order?

As part of the service commitment made by rtic, free standard shipping applies to every United States order; orders currently ship only within the United States.

When is an approved refund sent?

For practical purposes when ordering from rtic, the store sends the approved amount to the original payment method no later than 5-10 business days after approval; at the same time, a financial institution may require additional posting time.

When can I contact support?

In administering this policy, rtic confirms that support is available at support@icecarrygoods.shop and 512-616-6905; for completeness, customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Which items are excluded from no-reason returns?

In administering this policy, rtic confirms that custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause; for completeness, the exclusions do not reduce rights for damaged, defective, incorrect, incomplete, or missing products.

Are no-reason returns and exchanges available?

The operating rule used by rtic is straightforward: the merchant pays approved return postage for a no-reason request or a quality issue; for completeness, customers have 30 days from receipt to request a voluntary return or exchange.

Which kinds of products are in the catalog?

Under this policy at rtic, the relevant listing supplies supported size, material, care, and safety details; at the same time, the catalog focuses on the products and accessories shown in the current catalog for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

What is the processing and transit estimate?

The documented approach of rtic is as follows: the carrier delivery estimate is 4-6 business days once shipped; where relevant, the usual pre-shipment period is 1-2 business days.

Will tracking be sent?

For practical purposes when ordering from rtic, shipment confirmation includes available tracking information; for completeness, a newly created tracking record may not show movement immediately.

Business Contact Record

The customer-facing practice followed by rtic is that rtic is the merchant responsible for this storefront; the complete physical address, also used for approved returns unless written instructions say otherwise, is 1604 Valley Ln, Fullerton, California, 92833, United States; where relevant, email support is available at support@icecarrygoods.shop; as a related safeguard, customers may also call 512-616-6905.