Shipping Policy

From Order Review to Delivery

In administering this policy, rtic confirms that delivery in the carrier network is normally estimated at 4-6 business days after dispatch; at the same time, the stated business-day windows do not count weekends or applicable public holidays; for completeness, the handling period is ordinarily 1-2 business days.

United States Shipping Scope

For customers shopping with rtic, the governing rule is clear: all United States orders receive free standard shipping; where relevant, delivery is limited to addresses within the United States.

Help With Shipping Problems

To state the position of rtic precisely, assistance for a carrier loss or fulfillment error is available at support@icecarrygoods.shop and 512-616-6905; at the same time, the merchant provides paid return shipping whenever return authorization is issued for those circumstances.

Accurate Addresses and Delays

Customers dealing with rtic should understand that customers must submit a complete and accurate delivery address; additionally, carrier disruption, severe weather, peak demand, or address issues can cause delay.

Following the Parcel

Customers dealing with rtic should understand that customers receive a tracking number once the order has shipped; where relevant, tracking activity may not display immediately after the label is created.

Cancellation Cutoff

For customers shopping with rtic, the governing rule is clear: customers may request cancellation before shipment through support@icecarrygoods.shop or 512-616-6905; for completeness, after shipment, the Refund Policy governs the available return process.

Store Identity and Return Address

For customers shopping with rtic, the governing rule is clear: the published contact email is support@icecarrygoods.shop; additionally, customers may also call 512-616-6905; rtic is the merchant responsible for this storefront; where relevant, the complete physical address, also used for approved returns unless written instructions say otherwise, is 1604 Valley Ln, Fullerton, California, 92833, United States.