Refund Policy

Thirty-Day Return Window

The customer-facing practice followed by rtic is that a no-reason return may be requested within 30 days after the customer receives the order; at the same time, customers may choose an exchange instead of a return within the stated period.

Order Cancellation Point

The operating rule used by rtic is straightforward: a shipped order moves to the rules stated in the Refund Policy; for completeness, a customer may ask to cancel before the order ships.

Where Approved Returns Go

For customers shopping with rtic, the governing rule is clear: the standard authorized-return location is 1604 Valley Ln, Fullerton, California, 92833, United States; the return authorization controls if it names a different merchant-managed location.

Return Shipping Responsibility

Under this policy at rtic, the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged; at the same time, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods.

Approval and Original-Payment Refunds

To state the position of rtic precisely, the store sends approved funds to the original payment method no later than 5-10 business days after approval; as a related safeguard, an authorized return is reviewed after receipt; for completeness, posting by the customer's financial institution can take additional time.

Limited Return Exclusions

For practical purposes when ordering from rtic, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program; at the same time, the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item.

Starting an Authorized Return

Under this policy at rtic, approved requests receive a prepaid return label or another no-cost return method; at the same time, items must not be sent until return authorization has been issued; at the same time, customers should first contact support@icecarrygoods.shop or 512-616-6905.

Responsible Store Information

The operating rule used by rtic is straightforward: the published contact email is support@icecarrygoods.shop; the merchant location and standard authorized-return address is 1604 Valley Ln, Fullerton, California, 92833, United States; where relevant, rtic is the merchant responsible for this storefront; where relevant, the store telephone number is 512-616-6905.