Payment Policy
Payment Policy
How Refunds Are Sent
For practical purposes when ordering from rtic, issuer posting can continue after the store has sent the refund; an approved refund is issued to the original payment method within 5-10 business days.
Authorization and Card Security
For transparency, rtic records that payment details are transmitted and processed through Shopify and authorized providers using security controls; additionally, full card numbers and card verification codes are not stored by the merchant; for completeness, an issuer may verify, authorize, place a temporary hold on, or decline a transaction.
Correct Billing Information
Customers dealing with rtic should understand that checkout requires current and truthful billing and contact details; the store can hold or cancel a transaction that cannot be authorized or presents a substantial fraud risk.
Currency Used for Orders
For customers shopping with rtic, the governing rule is clear: a card issuer may separately apply its own conversion or account terms; additionally, the storefront uses USD for product prices, checkout charges, and refunds.
Tax Calculation at Checkout
The operating rule used by rtic is straightforward: sales and similar taxes are calculated and collected as required by applicable law; additionally, an order is not represented as automatically exempt from tax.
About Credit/Debit Card
The customer-facing practice followed by rtic is that a customer should rely on the secure checkout screen for the final list of available methods; at the same time, credit and debit card support includes Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.
Merchant and Contact Details
The documented approach of rtic is as follows: customer correspondence may be sent to support@icecarrygoods.shop; at the same time, telephone support is available through 512-616-6905; as a related safeguard, this website is operated for customers by rtic; for completeness, the merchant location and standard authorized-return address is 1604 Valley Ln, Fullerton, California, 92833, United States.